ITIL®: Service Management Foundation

Duration: 3 Days

Description:

• This course provides introductory detailed to the concepts, terms, definitions, goals, benefits and relationships within the core IT service management processes and function, as per the ITIL best practice framework.
• This course keens on taking a total approach to IT Service Management using processes, their respective relationships, and workflows.
• This course prepares candidates for examination of ITIL v3 Service Management Foundation certification.

Audience:

The course can be for any one working in IT environment who wants to apply ITIL framework for IT service management enhancement.

Prerequisites:

There are no obligatory prerequisites but It’s better that the candidates should have IT background or IT business environment.

Outlines:

• Identify fundamental processes involved in IT service management
• Learn the best relationship between IT and users
• How to Improve IT Services using proven best practice processes
• Ways to improve productivity through utilized skills and experience.
• The benefit of Real-Time Service Management
• Using and applying performance indicators
• IT and Return of Investment (ROI)

Exam overview:

Classroom, closed book, 1 hour multiple-choice with 40 questions.