ITIL®: Service Management Foundation
Duration: 3 Days
Description:
- This course provides introductory detailed to the concepts, terms, definitions, goals, benefits and relationships within the core IT service management processes and function, as per the ITIL best practice framework.
- This course keens on taking a total approach to IT Service Management using processes, their respective relationships, and workflows.
- This course prepares candidates for examination of ITIL v3 Service Management Foundation certification.
Audience:
The course can be for any one working in IT environment who wants to apply ITIL framework for IT service management enhancement.
Prerequisites:
There are no obligatory prerequisites but It’s better that the candidates should have IT background or IT business environment.
Outlines:
- Identify fundamental processes involved in IT service management
- Learn the best relationship between IT and users
- How to Improve IT Services using proven best practice processes
- Ways to improve productivity through utilized skills and experience.
- The benefit of Real-Time Service Management
- Using and applying performance indicators
- IT and Return of Investment (ROI)
Exam overview:
Classroom, closed book, 1 hour multiple-choice with 40 questions.